Good to know
Frequently asked
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What can I order any time, and what is the monthly special?
Cookie boxes and turtle brownies can be ordered any time — everything is baked fresh after your order is confirmed. The only monthly special is the dessert of the month, which is available for its featured month only.
Is there an order cut-off?
Yes. Pickup orders must be placed at least 3 days in advance, and Gwinnett County deliveries at least 4 days in advance, so we have time to bake, package and prep. You'll choose your date and window at checkout — the calendar won't let you pick a date sooner than our cut-off. Your order is confirmed by email once payment is verified.
How far in advance should I order?
For local pickup, at least 3 days in advance; for local delivery, at least 4 days. Shipping goes out every Monday and Tuesday — orders placed after Tuesday of that week will go out the following Monday or Tuesday so your sweets are not sitting in transit over the weekend.
Can I mix flavors in one box?
Yes, you can mix flavors. That is why we created the create-your-own box option — no full-box-of-one-flavor rule.
What is the Treat of the Month?
Each month we spotlight one cookie or dessert. Newsletter subscribers hear about it first and get early access before the public drop.
How does the newsletter work?
Sign up with your email to get early access to drops, new flavors and special offers. It's free, and you can unsubscribe anytime using the link at the bottom of any newsletter.
When can I pick up my order?
Local pickup windows are Friday 4:00–8:00 PM, Saturday 3:00–8:00 PM and Sunday 1:00–4:00 PM. Choose your window at checkout and we'll send the exact pickup address once payment is confirmed.
Do you offer local delivery?
Yes — local drop-off is available in Gwinnett County only for a $5 delivery fee. Delivery windows are Saturday 4:00–8:00 PM and Sunday 4:00–7:00 PM. Outside Gwinnett County, please choose pickup or shipping.
Do you ship?
Yes. Shipping is $10, and orders of $50 or more ship free. Please allow 5–7 business days for processing before shipment unless otherwise stated. You'll receive tracking information once your order has shipped.
How are cookies packaged for shipping?
Cookies are baked fresh, individually packaged, and heat-sealed for freshness, then carefully packed before shipping. Sum'n Sweet is not responsible for shipping delays, damaged packages, or melting caused during transit by the shipping carrier.
How do I pay, and when is my order confirmed?
All orders are paid online at checkout through our secure Stripe checkout. Your order is confirmed once payment has been received and verified.
Do you offer custom orders?
At this time we do not offer custom orders. However, if you need a specific quantity larger than what is listed on the site, please contact us at Sumnsweetatlanta@gmail.com and we can discuss further.
How long do cookies stay fresh?
Our cookies stay fresh in their sealed package for up to 3–5 days. For longer storage, they can last up to 3 months in the freezer as long as they remain sealed or stored in an airtight container.
What kind of ingredients do you use?
We use only high-quality ingredients — real butter, pure vanilla, fresh eggs, and the finest chocolate we can source. Every batch is made with the same care you'd put into baking for someone you love.
Do you offer refunds?
All sales are final. No refunds will be issued once payment has been made.
Any allergen info?
Our kitchen handles wheat, dairy, eggs, soy and tree nuts including pecans, so we can't guarantee an allergen-free product.